Customer Care

  • Author : Frances Bee
  • Publsiher : CIPD Publishing
  • Release : 25 June 1999
  • ISBN : 0852927762
  • Page : 80 pages
  • Rating : 5/5 from 1 voters

Download or read online book entitled Customer Care written by Frances Bee and published by CIPD Publishing. This book was released on 25 June 1999 with total page 80 pages. Available in PDF, EPUB and Kindle. Get best books that you want by click Get Book Button and Read as many books as you like. Book Excerpt : This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers - face-to-face, on the telephone or in writing; and turning complaints into opportunities to impress.

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